Support ticket 60-day no-questions-asked refunds

Contact & Support

Submit account, subscription, international connection, and refund questions through F4VPN’s user panel. Keep your issue details, attachments, and follow-up replies together in one ticket for easy reference.

Contact Options & Replies

Choose the right channel for your issue. For account or order questions, use a ticket after logging in.

User Panel Support Ticket

Use a ticket to check subscription status, resolve order issues after payment, report client connection problems or route issues, or request a refund. Log in to the relevant account in the panel, then open a ticket and describe the issue.

Open a support ticket Log in to the panel

Response times vary depending on the issue, the information provided, and the current queue, so we can’t promise a fixed timeframe. Check the panel for replies after submitting your ticket. If more details are needed, add them to the same ticket.

Public Email & Telegram

F4VPN does not currently publish a public email address or Telegram contact. These channels are not available for support, and no response times are provided for them. For help that requires staff, submit a ticket through the user panel.

Help Center

For client downloads, importing a subscription, and common connection issues, start with the guides and Help Center. You can read the documentation right away without waiting for a ticket reply. Account status and order checks still need to be handled through a support ticket.

Read the setup guide → Visit the Help Center →

What to Include in Your Support Request

A clear description of what happened is more useful than simply saying “it doesn’t work.” Share the details that apply to your issue; there’s no need to include anything irrelevant.

Connection & Route Issues

Tell us your platform, client name, network environment, selected route, and connection mode. Describe whether the issue occurs while connecting, browsing websites, or using an app. If you’ve tried switching routes or updating your subscription, include the results to avoid repeating troubleshooting steps.

Include the exact error message or a screenshot. Before sharing a screenshot, hide your password, subscription link, access credentials, and any personal information unrelated to troubleshooting.

Subscription, Payment & Refund Questions

Include the relevant plan, order status shown in the panel, payment method, and what seems wrong. If we need to check an order, provide its ID in the ticket. Payment screenshots should show only the details needed for verification. Supported payment methods: Alipay / WeChat Pay / USDT.

F4VPN offers a 60-day no-questions-asked refund policy. To request a refund, explain your request in a support ticket and include the relevant order. See the Terms of Service for details, and follow up on progress in the same ticket.

View the Terms of Service →